COVID-19 and Our Response
Updated: Aug 7
***Please read regarding The Resolution Center's efforts to provide a safe environment and/or offer alternate mediation methods
Our staff will follow the protocols of other public facilities with enhanced cleaning of all hard surfaces in the mediation rooms and common areas prior to the start and at the conclusion of each mediation. We have hand sanitizer available in public spaces as well as hand wipes and of course, there are multiple sinks dedicated to frequent hand washing. We are trying to break the habit of hand shaking and are amazed how difficult that is to implement, especially when meeting an attorney, client or claims handler, for the first time. So, please do not be offended when greeted with a hearty hello or a Namaste bow.
“In terms of the mediation process itself, we believe we have an ideal facility at your disposal to accommodate whatever needs you may have. .”
We have determined your mediations, if you choose to proceed, can go forward as originally scheduled. In this regard, we have sufficient conference room space to allow for “safe/social distancing” and can suspend joint sessions if the parties prefer to limit their face to face contacts.
As an alternative, and in light of limitations on travel and life in general being turned upside down, we can offer remote mediation via Zoom. With Zoom, the mediator will serve as the host and provide you with a video link to join both the joint session as well as the private caucus. We will simply need to ensure we have the ability to patch you and the party into the mediation with a private email address and device with a camera. There is also a function with Zoom to share documents which is why this provider is our chosen vendor for this service. Assuming the mediation is successful, we will circulate documents via email to effectuate the final terms of resolution as seamlessly as we possibly can.
Finally, in this time of crisis, we are truly all in this together. As part of the extended TRC family, we appreciate your trust in our staff, personnel and facility to continue to meet your ever-changing mediation needs. Please consult and discuss the mediation options and alternatives with opposing counsel and contact our office with your decision on how best to proceed. The sooner we at TRC know your choice, the sooner we can make the requested accommodations.
Stay healthy and safe.
The Resolution Center